Refund policy

Refund Policy

At Breeze, customer satisfaction is our priority. We offer a straightforward 30-day refund policy to ensure you are completely satisfied with your purchase.

30-Day Refund Window

You may request a refund within 30 days of receiving your order. Refunds are only available for unused items in their original condition with all tags attached and original packaging intact.

How to Request a Refund

To initiate a refund, contact our support team with your order number and reason for return. Include clear photos if the item has any defects. Our team will respond within 24-48 hours with return instructions.

Return Shipping

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product. Once we receive and inspect your returned item, refunds are processed within 5-10 business days to your original payment method.

Refund Exceptions

The following items are not eligible for refund: clearance or final sale items, custom or personalized products, items showing signs of wear or damage, items washed or altered, and items returned after 30 days. Refunds for items with minor defects will be evaluated on a case-by-case basis.

Defective Products

If you receive a defective or damaged product, we will replace it or issue a full refund at no cost to you. Contact us with photos of the defect within 7 days of receipt.